Sessions

Therapy
  • Gestalt therapy is suited to deal with psychological issues like depression, burn-out, loss of sense of identity, anxiety and  psychosomatic complaints.
  • Sessions will be in person - "off-line" -, in contrast to counselling and coaching either of which may be conducted online.​
  • Regular sessions will be preceded by an intake session. This session is used to establish and clarify the issue for which you seek therapy, to inform you about the nature and the logistics of the therapeutic process and to take note of your pertinent personal and medical history.
  • Regular sessions consist of one hour of therapy.

Counselling and Coaching
  • Counselling deals primarily with emotions connected to loss, loneliness, pressure, conflict, life changing events and choice, to name a few.
  • Coaching helps you in establishing a particular goal in your life and guides and supports you to achieve it. 
  • Sessions for counselling and for coaching are conducted in person - "off-line" - or online, for instance through Skype or FaceTime or through email or chats.
  • In case of online counselling or coaching you will get a dedicated url to be able to contact us for your session upon registration.
  • Sessions will be preceded by an intake session. This session is used to establish the issue for which you seek counselling or coaching, to inform you about the logistics and the nature of either process and to take note of pertinent personal and medical history.
  • Regular sessions consist of one hour of counselling or coaching.
Your rights

Planning sessions
  • The planning and timing of your sessions will be done in accordance with your needs and wishes
Ending sessions
  •  You decide how many sessions you wish to take and when to stop having them.
Complaint Refund
  • In the case of online sessions you are entitled to a complete refund of the money paid in advance if at the end of the session or within the following 24 hours you have serious issues with its outcome.
Your responsibilities

Cancelling a session
  • If you wish to cancel a session please make sure to do so by sending an email or by calling or leaving a voice message at least 24 hours in advance. Sessions which are cancelled by other means or later than 24 hours in advance will be charged in full. 
​​Attendance of and presence at sessions
  • You are kindly requested to arrive 5 minutes in advance for real time sessions and to be logged in for Skype, FaceTime or Chat sessions 5 minutes before the actual session starts. You are also requested to switch off any (other) mobile devices and to make sure that you will not be disturbed during your session, allowing you to be optimally present and available.
Your conduct and behaviour during and beyond sessions 
  • All adult clients are responsible for their own conduct and behaviour during and beyond sessions.
Payment
  • In case of real time sessions payment will take place either directly after each session or - if so agreed in advance, for instance in case payment at once for multiple sessions - within a fortnight after receipt of the invoice.
  • In case of online sessions payment will take place before each session.
Refund
  • In the event you would like to claim a refund for an unsatisfactory online session, please do so by email stating the exact date and time of the session you are claiming for as well as the session's desired outcome and the main reason or reasons why you are dissatisfied.
Confidentiality

Sessions
  • Any content, be it in a real time session or an online one, verbal, non-verbal, pictorial or written, will be treated as stricly confidential.
Reports
  • Any reporting done during, before and after the sessions will be treated as strictly confidential and will only be disclosed to third parties with the express written approval of the client or, in case of an underage client, of at least one parent or legal caretaker.
Privacy

Personal data
  • To guarantee the privacy of our clients all​ personal data and session reports will be treated and safeguarded in accordance with relevant current Dutch legal rules and regulations.
Safety and security

Personal safety and security
  • ​We take all necessary precautions to ensure your personal safety during and at your session.
  • If, in the unlikely event of injury to you or damage to your property we will be take all necessary steps to ensure prompt medical assistance and/or coverage of loss value of your property.
  • Coverage of any damage incurred either by you or your property for which we are held to be legally liable will never exceed the maximum amount covered by our insurance. 
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